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100% money-back guarantee

Buy with confidence: we help with activation or refund the full purchase price.

Report an activation problem Get in touch

How the guarantee works

A solution in three steps.

  1. Report the problem

    With your order number and error message – fastest via our form.

  2. Activate together

    Our support team will help you step by step.

  3. Get your money back

    If it still doesn't work: full purchase price refunded.

Guarantee terms in detail

Guarantor: Allwarehouse24 GmbH, Papenreye 63, 22453 Hamburg, Germany.

Scope: If software bought from us cannot be activated, our support team will help you activate it. If activation still fails despite our help, we will refund the full purchase price of the affected product.

Duration: The guarantee is not limited in time.

Territory: The guarantee applies worldwide to all software products bought in our online shop, regardless of the country in which you activate the software.

Not covered: Installation or compatibility problems, for example if the system requirements are not met or a different version or edition is needed. Our support team is happy to help with these too.

How to claim: Report the activation problem using our complaints form, by email to support@vollversion-software.de or by phone on +49 40 524797319. Please give your order number, the product and the error message.

Refund: We refund the purchase price using the payment method you used when ordering.

Your statutory rights: The guarantee applies in addition to your statutory rights in respect of defects. These rights remain unchanged, exercising them is free of charge, and the guarantee does not restrict them.

Can't activate your software?

Tell us about the problem. With these details, our support team can help you more precisely:

  • Order number and the email address used for the order
  • Product name, version and edition
  • Error message or error code, ideally as a screenshot

Report an activation problem

Email: support@vollversion-software.de · Phone: +49 40 524797319 · Mon–Fri 10:00–19:00 German time

Frequently asked questions about the money-back guarantee

When does the money-back guarantee apply?
When software you bought from us cannot be activated despite help from our support. In this case, we refund the full purchase price of the affected product.

How long and where does the guarantee apply?
The guarantee is not limited in time and applies worldwide. You can therefore report an activation problem later too, regardless of which country you activate the software in.

How do I report an activation problem?
The fastest way is our complaint form, with your order number, product key and a short description. A screenshot of the error message helps but is not required. Alternatively, you can reach us by email or phone.

Why should I contact support first?
Our aim is for you to be able to use your software. Together, we will look into the activation problem and help you solve it. If activation still fails, our guarantee applies.

What does “100% money back” mean?
You get the full purchase price of the affected product back if it cannot be activated despite our help. We refund via the payment method you used when ordering.

Does the guarantee also cover installation and compatibility?
Our guarantee relates to activation. Before buying, check the system requirements and the right version and edition. If you have questions about installation, our support is still happy to help.

What about my statutory rights?
The money-back guarantee is an additional, voluntary commitment. Your statutory rights in case of defects remain unaffected, exercising them is free of charge, and the guarantee does not restrict them.