Service
Help & FAQ
Answers to the most frequently asked questions about buying, delivery and activation.
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The most frequently asked questions
Where do I find my product key?
In your order email. With a customer account, you can also find it at any time under “Product keys & downloads”.
I haven't received an email. What now?
Please check your spam folder. With a customer account, you can find your product keys and downloads at any time under “Product keys & downloads”. If you pay by bank transfer (prepayment), the email arrives once your payment has been received. With invoice purchase, it arrives once your order has been approved. Still have questions? We are here Mon–Fri 10:00–19:00 German time on +49 40 524797319.
How long does delivery take?
Digital products arrive within a few minutes of online payment. With bank transfer (prepayment), they arrive once your payment has been received. With invoice purchase, they arrive once your order has been approved (automatically within a few minutes from Business Pro upwards, otherwise after our review, Mon–Fri 10:00–19:00 German time). If you order installation media, your product key and download also arrive by email, and the installation media follow by post. You can find all delivery times and shipping costs under “Shipping and payment”.
Activation isn’t working. What should I do?
Get in touch with us: 040 524797319 or support@vollversion-software.de, Mon–Fri, 10am–7pm German time, or via the complaint form. If the software still cannot be activated despite our help, we will refund the full purchase price (money-back guarantee).
Which payment methods are available?
Online by credit card, PayPal, Apple Pay, Google Pay, Klarna and more, as well as bank transfer (prepayment). Companies can also buy on invoice, directly from us or online with Billie.
Do I need a customer account?
No, you can also order as a guest. With a customer account, you have all your product keys, downloads and orders in one place, and you simply sign in with a code sent by email.
I ordered as a guest. How do I find my product key later?
It is in your order email. To be able to find it again at any time, simply add the order to a customer account: under “Claim guest orders”, using your email address.
Can I buy on invoice as a company?
Yes, as a company. Select “Invoice” at checkout. From Business Pro, we approve your order automatically: your licences arrive within a few minutes, even at weekends, within your invoice limit and with no overdue invoices. Otherwise, we review the order (Mon–Fri, 10am–7pm German time). You pay within 14 days; as a business customer from Business Plus, within 30 days. Alternatively, companies can pay online with Billie within 30 days.
Can I withdraw from my order?
Yes, you have a statutory right of withdrawal. How it works and which exceptions apply to digital content is set out in our withdrawal information. The easiest way to withdraw is via “Withdraw from contract” in the footer.
How do I contact support?
Phone +49 40 524797319 or email support@vollversion-software.de, Mon–Fri 10:00–19:00 German time. Or write to us using the contact form.
Still have questions?
We are happy to help you personally.