Legal
Right of withdrawal
Right of withdrawal for goods (USB sticks, DVDs and other physical media)
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial activity nor to their self-employed professional activity.)
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Allwarehouse24 GmbH (Vollversion-Software.de), Papenreye 63, 22453 Hamburg, telephone: 040 524797319, e-mail: support@vollversion-software.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at https://vollversion-software.de/pages/vertrag-widerrufen (the ‘Withdraw from contract’ button at the bottom of every page of our online shop). If you use this online function, we will communicate to you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay, with information on the content of the withdrawal statement and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Early expiry of the right of withdrawal
The right of withdrawal expires early in the case of contracts for the supply of computer software in a sealed package if the seal has been removed after delivery.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To Allwarehouse24 GmbH (Vollversion-Software.de), Papenreye 63, 22453 Hamburg, e-mail: support@vollversion-software.de:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
Right of withdrawal for digital content (product keys and downloads)
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial activity nor to their self-employed professional activity.)
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Allwarehouse24 GmbH (Vollversion-Software.de), Papenreye 63, 22453 Hamburg, telephone: 040 524797319, e-mail: support@vollversion-software.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at https://vollversion-software.de/pages/vertrag-widerrufen (the ‘Withdraw from contract’ button at the bottom of every page of our online shop). If you use this online function, we will communicate to you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay, with information on the content of the withdrawal statement and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Expiry of the right of withdrawal
The right of withdrawal expires in the case of a contract for the supply of digital content which is not supplied on a tangible medium if we have begun performance of the contract after
- you have expressly consented to our beginning performance of the contract before the withdrawal period expires,
- you have acknowledged that, by giving your consent, you lose your right of withdrawal once performance of the contract begins, and
- we have provided you with a confirmation of the contract in which your consent and your acknowledgement are recorded.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To Allwarehouse24 GmbH (Vollversion-Software.de), Papenreye 63, 22453 Hamburg, e-mail: support@vollversion-software.de:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.